Arkahub - Privacy Policy

Interglacial Renewable Technologies Pvt. Ltd., operating as Arkahub ("we," "us," or "our"), is committed to being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, share, and protect information gathered through our website www.arkahub.in and related services (collectively, the "Site"). By using the Site, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

This may include, but is not limited to:

  • Full name
  • Contact details (email address, telephone number, address)
  • Location or property information (to evaluate solar feasibility)
  • Any other information you provide us directly

Communication Consent: By sharing your telephone number with us-whether through registration, inquiry submission, or other communication-you expressly authorize Arkahub (and our affiliates and partners) to contact you via telephone calls, SMS messages, or messaging apps such as WhatsApp for service-related updates, offers, and marketing. This consent overrides any registration you may have on any Do Not Call (DNC) or Do Not Disturb (DND) registry.

B. Financial Information

To enable financing options and payment processing, we may collect or share certain financial details such as:

  • Income details
  • PAN or other government-issued identifiers (as required by law or financing partners)
  • Payment method information (processed securely through our third-party payment processors)

We do not store full payment card details ourselves. Such data is securely handled by our authorized payment gateways.

2. How We Disclose Your Information

We may share or disclose your personal information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., installation, payment processing, customer support, email delivery, and marketing assistance).

Financial Partners: If you apply for financing through us, we will share relevant information with our financial partners to process your application and provide financing services.

Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or the safety of our users or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience, analyze site usage, and support marketing efforts. You can manage or disable cookies through your browser settings, but doing so may affect certain features of the Site.

4. Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee absolute security of your data.

5. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to access, correct, or delete your personal information
  • The right to withdraw consent for certain data processing activities
  • The right to request data portability

To exercise these rights, please contact us using the information in Section 6 below.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: care@arkahub.in

Helpdesk Phone: +91 80473 62828

Address: Interglacial Renewable Technologies Pvt. Ltd., Purva Riviera, Marthahalli, Bengaluru 560037, India